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These terms describe use of WaBridge (WABRIDGE), a business messaging gateway operated by JOYBOY TECHNOLOGIES FZC LLC, United Arab Emirates ("Joyboy", "we", "us"). They cover the Joyboy-operated service, dashboard, API, and WABRIDGE Meta developer app. If a signed service agreement applies, that agreement governs any conflicting commercial terms.
1. Your account and authority
Use WaBridge only if you are authorized to act for the business and WhatsApp accounts you connect. Provide accurate information, keep credentials confidential, and grant staff and applications only the access they need. Tell us promptly at contact@joyboy.ae if you suspect unauthorized access.
2. Messaging responsibilities
You are responsible for message content, contact sources, customer permissions, notices, and compliance with applicable law and the current WhatsApp Business Messaging Policy. Respect requests to stop contact and do not use WaBridge for spam, impersonation, fraud, harassment, unlawful content, or unauthorized collection or disclosure of personal information.
Use approved templates where required. Do not attempt to evade Meta's messaging limits, service windows, account restrictions, or platform review requirements. A customer's inbound conversation does not grant unlimited permission for future marketing.
3. Meta access and group availability
WaBridge uses Meta's official WhatsApp Business Platform. You remain responsible for the relevant Meta accounts, access permissions, phone registration, templates, and payment arrangements. Meta can review, restrict, or withdraw platform access independently of Joyboy.
Group features work only where Meta grants the connected number Groups API eligibility. Creating a WaBridge account, installing the app, or subscribing to a service does not guarantee group access, Official Business Account status, template approval, message delivery, or publication approval.
4. Integrations and automation
Configure webhook URLs, booking systems, and AI or voice providers only where you have authority to share the required information. Review automated replies and booking outcomes for suitability. AI output can be inaccurate; it should not be treated as a guaranteed statement or a substitute for qualified advice.
You are responsible for your connected applications and for securing their endpoints. Their availability and privacy practices are governed by their own terms.
5. Customer data
You retain your rights in data you provide. You authorize us to process it as needed to provide, secure, and support the service and comply with applicable obligations. See the WaBridge Privacy Policy for the information involved and data-deletion instructions for requests.
Do not upload information that you are not authorized to process. Where you operate a self-hosted instance, you are responsible for its hosting, security, backups, retention, and any additional obligations of that deployment.
6. Charges and availability
Joyboy service fees, if applicable, are set out in your quotation, order, or service agreement. Meta messaging charges and charges from your other providers may apply separately. This page does not create a free-service promise or replace an agreed price.
We aim to provide a reliable service, but continuous availability and delivery to every recipient are not guaranteed. Maintenance, networks, Meta, and other providers can interrupt operation. Keep appropriate records and review important deliveries and bookings.
7. Suspension and ending use
We may restrict access when reasonably needed to address abuse, security incidents, unlawful activity, or material breaches, or as required by the relevant service agreement or platform. You can stop using the service and contact us about disconnecting accounts or ending a paid arrangement.
Stopping use, revoking a token, or uninstalling an app does not automatically delete stored data. Request deletion separately using the published instructions. Any outstanding obligations in your service agreement continue as applicable.
8. Responsibility and changes
Each party is responsible for its obligations under applicable law and any signed agreement. Nothing on this page excludes rights or liabilities that cannot lawfully be excluded. Specific warranties, liability limits, service levels, or dispute arrangements are governed by your applicable agreement and law, not by an assumed guarantee of Meta or another provider.
We may revise these terms and publish the revised date here. Material contractual changes remain subject to your applicable agreement and legal requirements.
9. Contact
JOYBOY TECHNOLOGIES FZC LLC
Email: contact@joyboy.ae
Website: www.joyboy.ae
Related: WaBridge overview · Privacy policy · Data deletion.